The project “Next Stop: Workflow Learning in the Onboard Restaurant” aimed to equip staff with the tools they need—right at their fingertips. The GalleyGuide app was developed to help onboard teams handle routine tasks and resolve technical issues safely, regardless of the train model or equipment type.

Around 8,000 hospitality employees and train attendants were identified as the core user group, along with practical trainers and qualification managers who would embed the app into ongoing training.

With GalleyGuide, DB Fernverkehr AG has created a powerful performance support tool for onboard staff. The app combines a user-friendly interface with cutting-edge augmented reality technology. One standout feature is intelligent device recognition using image recognition software, which enables staff to access technical data and step-by-step instructions directly on their mobile devices—even without internet access.

The impact was immediate. Staff reported increased confidence in handling equipment and resolving technical issues independently. The app was especially valued for its support in daily routines and for making complex processes more accessible—particularly to a diverse, multilingual workforce.

In addition to ease of use, the app also features a sustainable, scalable architecture. Thanks to an integrated content editor, DB experts can continuously update and expand training materials to reflect new equipment, evolving workflows, or additional language versions.

Overall, the project significantly enhances daily operations, strengthens team efficiency and reliability, and improves the onboarding experience for new employees. It also reinforces DB Fernverkehr AG’s reputation as a forward-thinking and attractive employer.