Strategy & Analysis
The first step is to create a strategy aligned to desired business outcomes. This Learning and Performance strategy needs to define specific learning and performance needs through the best combination of workflow-based, formal (classroom and e-learning), social learning and Performance Support. The goal is to enable people to perform effectively at the moment where they need it the most: on the job. We look to improve employee performance through more widespread, consistent, and appropriate learning supports. This process starts with a Job Task Analysis, where we define the tasks, knowledge and concepts an employee needs to effectively perform in their role. A Critical Skill Analysis then serves to identify and prioritize those tasks based on their criticality and impact of failure. From the results of this two-phased analysis, Xprtise will create a blueprint for the development of a full learning and performance plan, addressing all identified needs with appropriate solutions.
Develop & Implement
Using the results of the analysis phase, we will move ahead to building the appropriate, targeted, impactful solutions for your organization. Starting from detailed designs through content development, technical deployments and change management and communication, we will work to ensure the plan is carried out all the way through to adoption. The solution will be designed to enable performance in the moment of need – providing just enough support so that employees can perform autonomously and act as experts. All decisions on the right solution will be made collaboratively by Xprtise and the client, based on the analysis. In most cases, our clients require solutions with appropriate technology in content authoring, context recognition, multi-device access and secure hosting. The content created in these solutions is then typically deployed via a variety of channels, including desktops, notebooks, tablets and smartphones.
Measurement & Results
In collaboration with the client, Xprtise will determine a set of Key Performance Indicators (KPI’s) that are addressed by the Learning and Performance Support strategy and that will drive the business case for implementation of a continuous improvement initiative. Consistent, ongoing measurement improves the management of KPI’s and helps justify and optimize the investments made in products and services to support them. The analysis phase will identify the business needs, the needed performance change and the scope objectives for the learning and performance solution. As we design and build the solutions, we will define an approach to measure all KPI’s and provide relevant feedback to all key stakeholders.
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