5 Moments of Need™ methodology
As a mental health institution, Arkin treats people with psychiatric disorders and complex psychological and addiction problems. It’s a fierce subject for both clients and employees. In order to create and guarantee a safe (work) environment for everyone, Arkin has developed the DIM (de-escalating intervention method) training for its employees. DIM focuses on de-escalating unwanted situations and on handling and learning to deal with verbal and physical aggression. A topic that is ‘top of mind’ all year round, but how do you ensure that the right knowledge is also available all year round? To this end, Arkin started a collaboration with Xprtise to find the right training strategy. This was found in the 5 Moments of Need™ methodology.
Analysis to identify the desired workplace learning solution
To investigate whether and how the 5 Moments of Need™ learning strategy can be applied to the DIM training courses we started an analysis process. This process consisted of three workshop-days – in collaboration with the Arkin training team – to create the complete desired workplace learning solution. The three-day workshop program included:
- An introduction to DIM (by a training advisor from Arkin);
- The Rapid Workflow Analysis (RWA);
- The Critical Skills Analysis (CSA);
- The Learning Asset Analysis (LAA);
- Creating a blueprint for the Workplace Learning Solution (LEaP).