Katie has interviewed a large group of Learning Leaders around the world that have implemented Performance Support. In the webinar she also talks with Bob about the Erasmus MC Performance Support solution in response to the outbreak of the coronavirus. ‘Ask Erasmus MC is’ a Learning and Performance Support portal where healthcare professionals from Erasmus Medical Centre and external organizations in The Netherlands can refresh their skills, receive training and new information on handling the COVID-19 virus. With the help of Xprtise consultants, Erasmus MC launched this workflow learning solution in just ten working days.

The webinar with Bob and Katie gives interesting shares on:

  • How organizations can think about Performance Support to solve a broad range of performance challenges.
  • Best practices, lessons learned, techniques and strategies for successfully implementing Performance Support.
  • A change model to help drive adoption of performance support in your organization.
Watch the webinar


About Katie Coates

Katie has over 25 years of experience in learning and development. She is currently Director of Learning at McKinsey & Company, where she is responsible for the learning and development of over 15,000 professionals. Prior to McKinsey, Katie worked for Deloitte for 20 years where she held several leadership positions, including Deputy CLO of Audit, L&D Ops Leader in India, and Learning Design Leader. Katie holds Masters degrees in Instructional Systems Design and Human Development and has finished her PhD in Human Development at Fielding Graduate University. Her dissertation is focused on the adoption of Performance Support in organizations.

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