St. Pieters and Bloklands Gasthuis offer assisted-living environments at two beautiful locations for those with dementia and those who need long-term nursing or care due to a physical condition. The quality of care for residents relies solely on the skill of the staff at St. Pieters and Bloklands Gasthuis. Hannah: "Learning enables our employees to maintain, develop and renew their knowledge and professional competence. So we can provide high-quality care at the right time."
Hannah advises and supports management on educational issues. "I develop training policy and take care of the overall coordination and communication for everything in the field of training and Learning. I attended a workshop with Bob Mosher two years ago at the Next Learning event in The Netherlands, which sparked my interest in the 5 Moments of Need®. I was working at the Diakonessenhuis Hospital at the time, and a colleague was already participating in the course. As I wanted to dive deeper into it myself, I decided to start on the June training program."
"Learning enables our employees to maintain, develop and renew their knowledge and professional competence. So we can provide the high-quality care at the right time."
Aligning with the strategic goals of the organization
The Designer Certificate course provides innovative solutions and tools to implement 70:20:10 practically and make informal learning in the workflow possible. With the 5 Moments of Need® approach, learning is linked to the performance of the employees, making the return of learning directly measurable. Hannah: "With this method, you analyze a learning question very thoroughly. The basis is the connection with the strategic goals of the organization and a specific, measurable result. For example, you look at the tasks someone performs and how critical they are. Based on this, you can determine which learning interventions you will use and what support the employee needs in the workflow while performing this task."
Learn from each other
How do you ensure that knowledge and information are specifically relevant for the employee and their role? And how do you ensure that employees can learn precisely at the moment they need to? The certificate program provides insights on this through a practical assignment directly applicable to your organization.
Hannah: "It is very nice to be working on my professional development and to dive into the methodology together with my colleagues. Everyone goes through the same steps, so you learn a lot from each other. During the program, you take the time to explore a current topic from your daily work practice with colleagues in your organization. So, everyone gets a different view of setting up a learning trajectory. That is very valuable!" Critical tasks are also assessed together, which helps to determine what is needed. Hannah: "Discovering the subject together with the subject matter experts and then assessing how critical the tasks are is a real eye-opener for me!"
“Discovering the subject together with the subject matter experts and then assessing together how critical the tasks are is a real eye-opener for me!”
Do you want to design for workflow learning? We start on November 23rd, 2021!
During the program, over six months, you learn all the ins and outs of the 5 Moments of Need® methodology developed by Dr. Conrad Gottfredson and Bob Mosher. In a class size of up to 16 L&D professionals, you work towards The 5 Moments of Need® Designer Certificate and create solutions that include formal learning (the 10 in 70:20:10), social learning through connections with colleagues (the 20) and learning on the job (the 70). Of course, during the program, you are fully supported with our performance support solution as you work on your project.
Download the November 23rd, 2021 Designer Certificate Program flyer.
A tip from Hannah for participating in the program
“Before you start the course, exchange experiences with a past participant of the certificate program. That way you get to know what to expect and what to look out for. During the program, it's great if you can buddy up with a colleague to spar about your assignment and its implementation.”
Source header photo: St. Pieters en Bloklands Gasthuis