Article True Impact: Measurable Performance Gains with Workflow Learning door Alfred Remmits

From theory to practice
Workflow learning, also known as “learning in the flow of work,” enables employees to access knowledge and support exactly when they need it. Alfred discusses various research findings and real-world examples that demonstrate how this approach results in:

• Faster onboarding and competency development (up to 50% faster)

• Significant error reduction (e.g., 97% fewer errors in a government agency)

• Lower training costs (up to 50% savings)

• Increased employee productivity and improved customer/patient satisfaction

Real-world examples
The article includes practical cases from organizations such as Erasmus MC and Alrijne Hospital. Alfred illustrates how healthcare professionals were able to rapidly and efficiently scale operations during the COVID-19 pandemic thanks to workflow learning. In Alrijne’s case, it also becomes clear how workflow learning not only drives better performance but also builds employee confidence and improves patient outcomes.

Successful implementation: what does it take?
Despite its clear benefits, workflow learning has yet to be successfully adopted in many organizations. Drawing on the doctoral research of Katie Coates, the article outlines the main barriers and identifies four key success factors for adoption: leadership engagement, change management, strategic alignment, and a performance-driven learning design approach.

The next step: AI-driven performance support
Finally, the article explores how AI is shaping the future of workflow learning. Intelligent digital coaches can support employees in real time by delivering context-specific information based on their behavior—right at the moment of need.

Read the full English article:
True Impact: Measurable Performance Gains with Workflow Learning : Articles | The Learning Guild